Privacy Policy
Last updated: October 2025
Buttercream Blooms (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online.
1. Information We Collect
When you use our website or place an order, we may collect:
Personal details: Name, email, phone number, billing and shipping addresses.
Order details: Products purchased, payment method, and transaction history.
Account information: If you create an account, we store your username, password, and preferences.
Technical data: IP address, browser type, and cookies to improve site performance.
Communications: Messages, reviews, or inquiries you send us.
2. How We Use Your Information
We use your information to:
Process and deliver your orders.
Provide customer support and respond to inquiries.
Send order updates, confirmations, and delivery notifications.
Improve our website, products, and services.
Send marketing emails (only if you’ve opted in).
3. WooCommerce & Third‑Party Services
Our store is powered by WooCommerce, which means:
Payments: We use secure third‑party payment gateways (e.g., PayPal, Stripe). Your payment details are processed directly by them and are not stored on our servers.
Shipping: We may share your delivery details with couriers to fulfill your order.
Plugins: Some WooCommerce extensions (e.g., analytics, email marketing) may collect limited data to improve your shopping experience.
Each third‑party provider has its own privacy policy, and we encourage you to review them.
4. Cookies
Our website uses cookies to:
Keep your shopping cart active.
Remember your login details.
Track site usage to improve performance.
You can disable cookies in your browser, but some features (like checkout) may not work properly.
5. Data Security
We take reasonable steps to protect your personal information. Our website uses SSL encryption, and we only work with trusted third‑party providers. However, no online system is 100% secure.
6. Your Rights
You have the right to:
Access the personal data we hold about you.
Request corrections or updates.
Request deletion of your data (unless we are legally required to keep it).
Opt out of marketing emails at any time.
To exercise these rights, please contact us at the details below.
7. Children’s Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Buttercream Blooms: admin@buttercreamblooms.com.au